Thank you for shopping at dogcollart.com. We understand that sometimes you may need to return a purchase. We aim to make this process as simple as possible. Please read our comprehensive return policy below:
Return Policy:
We accept returns for non-sale items within 30 days of receiving your order. Returned items or those for exchange must be in their original condition—unwashed, unworn, with tags attached, and accompanied by a sales receipt. Please review the following guidelines for specific criteria:
Returns Shipping:
- Free Returns Shipping:
In cases of shipping damage or defects caused by our error, we offer free returns. This includes instances where the product arrives defective or unusable. - Returns with Fees:
For products erroneously placed in your order or if you’ve had a change of preference and no longer wish to retain a product.
HOW TO RETURN YOUR ITEMS:
Once you’ve reviewed our returns policy, simply click here: [Return link] to initiate a return.
If There Is an Issue With My Order, What Should I Do?
We apologize for any inconvenience. While mistakes are rare, if you receive a defective item, please return it within 30 days of receipt.
Before initiating a return request, please contact our customer service team at support24h@dogcollart.com. A member of the DogCollart staff will assist you.
Returns Procedure:
After corresponding with support24h@dogcollart.com and receiving an approved return address, please follow these steps:
- Include a printout of your purchase confirmation email in the package with all returned items.
- Ship the package to our warehouse at
- using your local post office or a courier service.
Please provide us with the tracking number provided by the courier or post office. Once we receive your items, you’ll receive an email confirmation. Additionally, we’ll notify you via email regarding the approval or denial of your refund request.
Feel free to reach out to us at any time if you have questions regarding these terms.
Name Company: Zain Ahmad Bhatti LLC
- Adress: 144 Patterson Close Ct, Lawrenceville, GA, 30044
- Phone: +1 (515) 531-8935
- Support Mail: support24h@dogcollart.com
- Support Hours: 9:00 AM – 6:30 PM (EST) (Monday – Friday)